Have been shopping here for 26 years. Excellent customer service. If they don't have what you need they will try to find it. Very knowledgeable in all departments.
Always great service here! Have been purchasing from this store for many years. They carry a great stock of things, all at very reasonable prices. If they don't have what you are looking for in stock they try very hard to get it in for you.
We stopped by to get some info on trees for our backyard. A lady named Tara was very knowledgeable and devoted time to helping us understand what we were getting ourselves into. Very happy with the service and will be back for the trees!
Had a concern about a maple tree I had purchased from Top Crop as the tree was exhibiting bare patches and wilting. I called their store and spoke to a representative who encouraged me to submit my request to them via their email with pictures. The rep reassured me that I would be contacted by their experts in a timely manner. I never received a call or email after a week, so I called a second time and spoke to another rep who apologized & promised that my inquiry would be addressed. Again, no response from Top Crop. I called one more time (third time) but still didn't receive any response. I researched what might b causing the problem with my tree & ended up diagnosing its ailment. Usually, I have received good service delivery from Top Crop but this simple inquiry has left me disappointed. I' m left with the impression that either they are making too much $ to provide this support on one of their products or have internal staff issues unclear on the concept of satisfactory service delivery. There is nothing "Top" about how this was handled.
Great selection, knowledgeable staff, but prices can be outrageous compare to other local competition.
Top Crop Garden Farm & Pet is a Canadian Pet Store based in Cranbrook, British Columbia. Top Crop Garden Farm & Pet is located at 2101 Cranbrook St N, Cranbrook, BC V1C 5M6, Canada.
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